Shipping, Replacement & Refund

1. Shipping & Delivery

• United Arab Emirates

  • Fee: AED 21 (up to 3kg / per order)

  • Delivery Time: 1–3 working days

  • Cash on Delivery (COD) service available only within UAE

• Middle East (Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia)

  • Fee: AED 60

  • Delivery Time: up to 6 working days

• International Shipments
  Orders shipped outside the UAE may be subject to import duties and taxes. These charges are the customer’s responsibility and are invoiced by the courier upon delivery. Duty and tax rates vary by country and product type.

All shipments are insured until delivery. A recipient’s signature is required; once signed, responsibility transfers to the customer.

2. Return Policy

• You have 7 days after receiving your item to request a return.

• To be eligible, items must be:

  • In the same condition as received

  • Unworn/unused, with original packaging and tags

  • Accompanied by receipt or proof of purchase

How to process a return:

1. Log in to your edragonmall.com account and select the Returns tab.

2. Complete the Returns Form with order number and reason.

3. Once approved, we’ll provide instructions and arrange courier collection (return shipping fees apply, except for defective items).

4. After we receive and inspect your item, you will get a confirmation email.

• UAE Returns: Courier fees of AED 21 are deducted from refunds.

• Returns from Middle East countries are not accepted (all sales are final).

Non-returnable items include:

• Baby wipes, diapers

• Opened or used beauty & cosmetic products

• Clothing/footwear without original tags & packaging

• Customized products

• Flowers, plants, food & drink products

• Assembled/installed items

• Swimwear & undergarments

• Hazardous materials, flammable liquids, gases

• Sale items or gift cards

3. Exchanges

We do not offer direct exchanges. The fastest way is to return your item and place a new order once your refund is processed.

4. Refunds

• Refunds are issued to the original payment method only.

• Credit/Debit card refunds may take up to 5–7 working days to reflect in your account.

• COD orders will be refunded as store credit to your edragonmall.com account (processed within 48 hours after receiving the return).

• Promotions, discounts, and shipping fees are non-refundable.

5. Warranty

• Warranty coverage and duration vary by product. Please confirm details with our customer service team before purchase.

• Warranty applies only to products purchased through edragonmall.com or our physical store at Warsan Souk, Dubai.

• Proof of purchase (order number, name, contact details) is required.

• Items purchased from third-party retailers are not covered under our warranty.

6. Damages & Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

7. Contact Us

Address: Office 429, First Floor, Warsan Souk, Block C, International City, Dubai, UAE (Near Crony Fitness FZCO)
Sales (WhatsApp): +971 58 890 7900
After Sales (Arabic & English): +971 52 205 4389
Email: cronycrony.group@gmail.com
PO Box: 430521
Website: www.edragonmall.com